Where can I get a registered version of the software or
how can I register the software using the website provided?
If you have installed our trial version, you do not need
to download anything else. To register the software you
have to click at 'Buy Now' button on the main toolbar (the
first window you see when you start your downloaded trial
version). You will see a registration box. Please enter
the unlock key which you have received from us.
My full version has switched back into an unregistered version.
Uninstall your current version once again. Make sure that
the directory has been fully deleted. Now please download
the latest version once again from our download center.
I entered my registration key but the program title bar
still says 'Unregistered'.
The 'Unregistered' message is normal for the free trial
key version. This message is only removed by entering the
full version key you are sent when you purchase the program.
Sometimes, however, a registry error occurs when you enter
the free trial key and the Enter Reg Key item in the Internet
menu is grayed out so that you cannot enter your full version
key. If this happens please
send us an e-mail
to Color7 Tech support and we will help you solve the problem.
I didn't receive a registration key or I received the wrong
type of registration key.
This is usually caused by entering the wrong e-mail address
or making a typing error when you enter your e-mail address
with your order. Please
send us an e-mail
with the following information so that we can send you
your key for your copy of Color7 product:
A. The order ID/number;
B. The e-mail address for delivery.
C. The name of the online store where you bought your copy
of your Color7 product.
I've lost my registration key and I need to reinstall the
program.
Just click here to
contact us with
the following information:
A. The order ID/number;
B. The e-mail address for delivery.
C. The name of the online store where you bought your copy
of your Color7 product.
I'm not satisfied with the program and I want a refund.
We're sorry that our program didn't satisfy you. Since we
always do our utmost to ensure that our programs meet our
customer's expectations we'd really appreciate it if you
would tell us why you're not happy when you send us your
refund request. This will help us to improve our products
and, hopefully, to regain your business.
The money is managed through the online shop where you bought
the program, so we need a copy of your order confirmation
to be able to process your refund request. Just
contact us ,
if possible with a description of why you're not satisfied
with the program and how we can improve it. As soon as we
have checked your details we will process your refund immediately.
How is the Trial version different from the Purchased version?
A Trial Version is available for all of our products and
can be downloaded from our Download
Center . There would be some limitation over our trial
version. A watermark ad would exist over the converted movie
screen in trail version. Only for registered customers,
we offer a series of benefits to, such as discount products
over Color7 Tech, powerful customer service and free updates.
Click here to start your purchase
now!
I purchased a copy of Video Convert Premier, and now I
want to use it on another computer. What can I do?
The software license is for a single computer. If you would
like to use the software on an additional computer, you
may enjoy your benefit as a back-customer. You could purchase
another license over our Discount-Center. You could send
an email to us with your previous purchase information,
we would offer you a discount price within 24 hours.
More Order FAQs
ShareIt (Element 5) has been contracted by Color7 Tech to
sell, manage and support our online sales. The following
contact information for ShareIt (Element 5) is provided
for your convenience.
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